After-sales support

From installation and commissioning to long-term maintenance, RYMACH provides professional, timely, and transparent full-service support for every customer.

Original Parts Guarantee

100% original parts for quality assurance. Parts shipped within 48 hours

Lifetime Maintenance

Ongoing paid repair services and technical support after warranty period

Traceable Service Process

Full service records for transparent process, parts, and pricing

Online Technical Support

We continuously build and improve local service capabilities to ensure overseas customers receive timely and professional technical support wherever they are.

Immediate remote diagnosis response
Original spare parts shipped within 48 hours
Professional engineers available for on-site service overseas

On-site Services

RYMACH's on-site services cover the entire lifecycle of the equipment, from installation to maintenance, ensuring the continuous and stable operation of production lines.

On-Site Installation & Commissioning
On-Site Repair Support
Operation Skills Training
Factory Tour Appointment

Regular maintenance checklist?

Daily: Clean cutter residue & conveyor waste, wipe photo sensor lens

Weekly: Lubricate chains & guide rails with high temp grease, drain air filter

Monthly: Tighten all bolts, remove carbon dust inside shrink tunnel, inspect blower status.

Warranty policy?

12-month full machine warranty (exclude man-made damage & consumables), lifelong cost-price spare parts supply, overseas remote video repair guidance available.

Preheating time under cold weather below 10℃?

Preheat 30~40 mins, heat tunnel by gradient temperature to avoid heater damage from sudden temperature change.

Export packing way? Wooden case or nude packing?

Fumigated solid wooden export case, main machine & shrink tunnel packed separately, operation manual, standard tools & trial spare parts attached together.

Support custom voltage (415V/220V) & CE certification for export?

Custom global voltage (110V/220V/415V) available, CE certification provided for customs clearance.

Service & Support